Shipping & Delivery
Shipping
& Delivery
Detailed breakdown of how orders are processed, shipped, and delivered. Includes estimated timeframes and support protocols.
Confirmation
Immediate email notification upon checkout. Check spam if not received within 1 hour.
Processing
Verification and packing. Address changes must be requested immediately during this phase.
Shipment
Handover to carrier. Tracking number is generated and emailed to you.
Delivery
Final mile transit. Typically completed within the 7–15 day window depending on region.
| Stage | Description | Duration | Action |
|---|---|---|---|
| Processing | Order prep & verification | 1-3 Days | Verify Address |
| In Transit | Carrier transportation | 7–15 Days | Track Online |
| Delivery | Final destination routing | Included | Ensure Access |
Can I change my address after ordering?
If you need an address update, contact us as soon as possible with your order number. Once processing has advanced to the carrier, changes are not possible.
What if my tracking hasn't updated?
Tracking updates can lag behind physical movement. If tracking shows no movement for more than 5 days, please contact support for a status check.
Package marked delivered but missing?
Check with household members, neighbors, or building reception. If still missing after 24 hours, contact support with your order number.