Returns & Exchanges
Returns & Exchanges
This page explains how returns and exchanges work, what qualifies, and what to do if something isn’t right. For the fastest resolution, follow the steps below.
The Process
01
Check Item Condition
Items should be unworn, unwashed, and in original condition. Keep tags and original packaging where applicable.
02
Identify Request Type
Return (refund), Exchange (size/color), or Issue Resolution (damaged/incorrect/missing).
03
Contact Support
Send your order number, item name, and request type. Photos help if the item is incorrect or damaged.
04
Receive Instructions
We’ll confirm eligibility and provide next steps based on your situation and destination.
Eligibility Criteria
✓ Typically Eligible
- Unworn, unwashed, original condition
- Tags/packaging intact
- Item matches order (unaltered)
- Request within allowed period
× Not Eligible
- Worn, washed, or altered items
- Missing required components
- Request outside allowed period
- Damage via improper care
* Care guidance is available on Fabric & Care.
Resolution Pathways
Returns (Refund)
If your return is approved, refunds are processed to the original payment method where applicable after the return is received and reviewed. Timing may vary depending on your payment provider.
Exchanges (Size / Color)
Exchanges depend on stock availability. Contact support with your order number and requested size/color. We’ll confirm next steps and what is currently available.
Issue Resolution (Damaged)
Contact support with your order number and photos (if applicable). We’ll review the issue and provide resolution guidance immediately.